Instrument: Consumption feedback

Influencing electricity consumption via consumer feedback: a review of experience

Corinna Fischer

This paper asks which kind of feedback is most successful. For this purpose, a psychological model is presented that illustrates how and why feedback works. Relevant features of feedback are identified that may determine its effectiveness: frequency, duration, content, breakdown, medium and way of presentation, comparisons, and combination with other instruments.


Billing feedback as means to encourage household electricity conservation: A field experiment in Helsinki

Anne Arvola, Antti Uutela, Ulla Anttila

The aim of this experiment was to determine the effects of consumption feedback on residential electricity consumption. About 700 families living in detached houses heated with electricity participated the experiment. The consumption changes suggest that the billing for actual use did have some effects on consumption, and that feedback further increased the savings. However, the saving tips did not have effects on consumption any more than the feedback alone. In addition, the final interviews and questionnaires suggest that the new billing system and feedback made people more aware of their consumption. Customers’ responses to the new system were also positive.


The effectiveness of feedback on energy consumption

Sarah Darby

This review considers what is known about the effectiveness of feedabck to householders. The focus is on how people change their behaviour, not on the detail of the technology used.


Intelligent Metering

Research project financed under the Intelligent Energy Europe programme

'Energy Savings from Intelligent Metering and Behavioural Change'