Active collection of feedback
This table helps you plan for actively collecting feedback from key stakeholders. Using this table, you can capture any structured feedback from your stakeholders, as well as any spontaneous feedback that you might receive (the type of feedback that can be found by keeping an eye on local media, forums on your website, hearsay etc). Whatever the communication channel, it is important to keep track of any comments that you receive so that you can improve some aspects of your project and introduce necessary changes if needed.
At relevant turning points (milestones) in your project, collect feedback systematically through one of the following channels:
- a survey (see Example on this page)
- interviews with critical stakeholders or members of your target group
- meetings providing information on the progress of the project and inviting feedback (either spontaneous comments or an organized groupwork session for eliciting feedback)