Active collection of feedback

active_collection_of_feedback2.JPGThis table helps you plan for actively collecting feedback from key stakeholders. Using this table, you can capture any structured feedback from your stakeholders, as well as any spontaneous feedback that you might receive (the type of feedback that can be found by keeping an eye on local media, forums on your website, hearsay etc). Whatever the communication channel, it is important to keep track of any comments that you receive so that you can improve some aspects of your project and introduce necessary changes if needed. 

At relevant turning points (milestones) in your project, collect feedback systematically through one of the following channels:

  • a survey (see Example on this page)
  • interviews with critical stakeholders or members of your target group
  • meetings providing information on the progress of the project and inviting feedback (either spontaneous comments or an organized groupwork session for eliciting feedback) 
What you need to do: 

  • Try to select stakeholders (including target group members) who have expectations that are critical for your project and its success.
  • Organise systematic collection of feedback through surveys, interviews or meetings with the relevant stakeholders.
  • Make notes of the feedback that you receive from stakeholders and mark how relevant the suggestion is for your project. If your receive spontaneous feedback, enter it in the log as well, indicating where it came from.
  • Make a note of changes that you could possibly make in your project to incorporate the stakeholder’s suggestion, and when it is feasible to make the suggested changes.  
  • NB: Remember to inform your stakeholders on how you have used their feedback!